BizResearch

Fair Trade

The purpose of this special issue of the Journal of Business Ethics is to discuss the growth of Fair Trade, in particular the increasing involvement of traditional business.

Fair Trade is a form of international exchange that aims to help small producers in developing countries by guaranteeing a fair (above market) price for their products plus the provision of other forms of support.  There have been two major developments in the fair trade movement, which are outlined in the introduction to the special issue by Reed & McMurtry. The first was the introduction of a certification program in 1988. Before this, handicrafts were the most widely traded products, but since certification a wide variety of agricultural commodities such as coffee, tea, and cocoa among others have been made available. Initially these products were imported exclusively by alternative trade organizations and were offered for sale primarily through alternative retail outlets. The second major development in Fair Trade was the involvement of traditional businesses, especially large corporations. It is this latter development which makes the Fair Trade movement an important key topic for business ethics.

Proponents of ‘‘mainstreaming’’ Fair Trade argue that it is the participation by corporations that has helped to increase the size of current Fair Trade markets and to facilitate the introduction of new Fair Trade products. Critics argue that traditional businesses, especially large corporations, are not committed to Fair Trade values and participate primarily for public relations reasons. Further, they claim, their participation has served to undermine the original goals of Fair Trade, serving to undermine support for small producers.  These critics are also concerned that the current leadership of the certifying bodies is overly interested in increasing sales and has become distanced from the Fair Trade movement itself. For their part, small producers in the South often feel that they do not have a sufficient say in the decision-making of a movement that was developed to support them.

The special issue presents eight articles including two papers from the guest editors Darryl Reed on the different ways corporations have become involved in the Fair Trade practice and J J McMurtry discussing the ethics of Fair Trade.

Full-text access to this special issue (Journal of Business Ethics, Vol. 86, Sup.1) is available to current staff, students and faculty via Article Finder which can be found on the A-Z list of library database via Portal.

Photo from Creative Commons: Flickr:Bigiain 

Ageing and Unused Capacity in Europe: Is There an Early Retirement Trap?

Life expectancy has been steadily increasing over the last 50 years across all developed countries. The average life expectancy at birth in 1960 was around 70 years of age in most Western European countries and the US; it is now 79 or higher.  This dramatic increase in life expectancy, coupled with improved health conditions means that many individuals aged less than 70–75 are able to continue contributing to society in various ways, from paid and voluntary work, to caring for family members (grandchildren, old parents, etc.). The retirement age has increased in most countries, but less than life expectancy and this implies that individuals must make careful and skilful use of financial resources, that should support their consumption over a much longer retirement period than a few decades ago.

At present, Europe has large fractions of individuals who have retired aged 65 or younger. Most of the ‘young old’ who are currently retired were induced to retire early by substantial financial incentives Yet, newly released data on a host of European countries (e.g. second wave of SHARE – the Survey on Health, Ageing and Retirement in Europe), show large numbers of retired individuals experiencing financial difficulties.

This paper by Angelini, Brugiavini & Weberwe argues that the presence of financially attractive early retirement schemes in a world of imperfect financial and insurance markets can lead to what they describe as an 'early retirement trap'. Analysing data on 10 European countries, with differing pension and welfare systems, in prevailing retirement age and in households' access to financial markets, the authors find evidence that an early retirement trap does exists, particularly in some Southern and Central European countries.  The paper argues that governments should stop making early retirement attractive, let retirees go back to work, improve access to financial markets and make sure long-term care problems are adequately insured.

Full-text access to this article (Economic Policy Vol. 24:59) is available to current staff, students and faculty via Article Finder which can be found on the A-Z list of library database via Portal.

Photo from Creative Commons: Flickr: Scott Wills

SMEs and corporate social responsibility

The latest issue of Business ethics: a European review presents papers that explore how social responsibility is slowly emerging as not only a condition but also as a strategy for small- and medium-sized enterprises (SMEs). The papers selected for this issue attempt to understand how, and with what impact, CSR can contribute to creating a competitive advantage for SMEs. They also suggest ways in which to identify, explore and analyse CSR among SMEs in a manner relevant in a European context. The guest editors of this special issue (Morsing & Perrini) argue that public authorities, policy-makers and researchers need to investigate and give visibility to this area and open up the debate on the particular implications of CSR in SMEs.

The papers selected for this issue cover a range of perspectives starting with Murillo & Lozano who look at how networks can support the development of CSR among SMEs. Heledd Jenkins develops a business opportunity model of CSR in SMEs to analyse how SMEs may take advantage of the challenges of CSR. The paper from Hammann, Habisch &  Pechlaner explores the link between personal managerial values and economic value using qualitative interviews and a survey including data from 261 German SME executives. Lynch-Wood, Williamson & Jenkins sets out to explore what they refer to as 'the external business case' by developing a model to analyse its constituent elements in a voluntary setting and how these elements influence the behaviour of SMEs. Fisher et al argue in their paper that SMEs have stronger relationships with their stakeholders than their MNC counterparts and therefore SMEs have a strong social capital. They develop a model of strategic CSR from an SME perspective (the ABCD framework). The final paper presents a study from Nielsen & Thomsen which explores how SME managers respond to the increased demand for SMEs' corporate communication on CSR issues.

This issue of Business ethics: a European review (Vol.18:1) can be found in the journals collection located in the library basement

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Picture from Creative Commons: Flickr: liza31337

Latest City indicators bulletin from the IFSL

  IFSL’s quarterly City Indicators Bulletin sets out trends in the latest quarter on key indicators related to trends in financial markets and to business activity in central London.

- A growing gap between vacancies & candidates emerges 
- New City job vacancies dropped by 5,300 in Q3 to 21,400
- Substantial fall in business volumes in Q3 expected to continue in Q4
- Only one sector reported arise in business volumes in Q3

The report covers: employment central London indicators of activity and financial market indicators.

The report can be found at the IFSL site - click here to access

 

Women and leadership

The latest issue of the Mckinsey Quarterly is a special issue on women and leadership. There is no doubt that the intellectual, social and economic contributions of women are vital to organisations and economic progress. So why aren’t more women making it to the C-suite?

The first article ‘A business case for women’ argue that there are tangible business benefits for companies that can hire and retain more women. Research from the authors found that across the European Union only 11% of the membership of governing bodies such as boards of directors included women.  Whilst in the United States less than one third of the leading 1500 companies had any women top executives. Yet research shows that companies with several senior-level women tend to perform better financially. At a time when countries are facing talent shortages at all levels, the authors argues that hiring and retaining more women helps companies by enlarging their talent pools.

The second featured article ‘Centred leadership: how talented women thrive’ proposes a new leadership model that can help women along with their careers. In interviews with 85 female leaders from around the world the authors suggest five common themes that all executives can master to improve their leadership skills. The special issue also includes interviews with Sandra Dawson a pioneering academic from Cambridge University and Beth Axelrod from eBay.

The latest issue of Mckinsey Quarterly (2008:4) is available from the library desk

Nordic brands

The latest issue of the Journal of brand management is a special issue on Nordic brands. It offers a selection of papers that examine brand management and strategy within a Nordic context. The selected papers cover a wide range of topics starting with Biune & Andersen study on branding in a deregulated market. Their study looks at a major player in the Danish energy sector DONG. Once a monopoly, DONG has transformed itself from an invisible supplier to one of Denmark’s strongest and most visible brands. Rubin, Shultz and Hatch investigate whether Nordic brands can successfully penetrate the US market. Focusing on the pharmaceutical sector, the study looks at how the company Novo Nordisk differentiates its brands in the US through its ethical positioning founded on the concepts of corporate social responsibility.  Anselmsson, Johansson & Persson conducted a web survey with Swedish consumers in order to identify preferences in the Swedish market for consumer packaged food. The authors attempt to identify the differences in brand strength between: international and domestic brands; store and manufacturer brands; and single-category and extended multi-category brands. The issue also includes an interesting study from Lassen, Kunde and Gioria, who look at the specific brand-building challenges faced by small and medium size enterprises. How do SME companies, who have smaller marketing budgets compete locally and globally.

The latest issue of the Journal of brand management (Vol.16:1-2 ) can be found in the journals collection located in the library basement

Logistics management in fashion retail supply chains

The August issue of the International journal of production economics is a special issue focusing on logistics management in the fashion retail supply chain. The fast-paced world of retail fashion has volatile and unpredictable levels of demand, as well as having to deal with heavy demands for both product variety and availability. As a result, Tsan-Ming Choi and Youhua (Frank) Chen, the guest editors of this special issue, argue that efficient logistics and innovative supply-chain management methods must be  put in place if fashion retailers are to reduce their costs and improve customer service levels. They point out that already a variety of practices are being adopted such as quick response programs, which can reduce lead time, lower inventory costs and maintain (or even increase) product availability. Others are using risk pooling, cross-docking and/or just-in-time delivery where suppliers deliver floor-ready merchandise to retail stores following the retailers’ schedules.

The 12 papers selected for this issue span Asia-Pacific, Europe and the United States and address the following topics:

• Hedging in fashion retail supply chains;
• Risk analysis and coordination in quick response program;
• Ordering and pricing decisions in fashion supply chains;
• The scan-back trade promotion scheme in fashion retail supply chains;
• Relationships between customer knowledge and operational performance;
• Sustainability of fashion retail supply chains;
• Supply chain management in luxury brands;
• A review of the American fashion industry;
• Multi-agent systems in fashion supply chains;
• Fashion retail sales forecasting.

This issue of the International journal of production economics (Vol.114:2) can be found in the journals collection located in the library basement.

Alternatively, current Staff, students and faculty can access this electronically from Elsevier Science Direct (A-Z list of library databases via the Portal).

"Thinking differently" about the new media

The latest issue of the American behavioral scientist is the second volume to focus on psychology and the new media. The first volume examined human connections mediated by new communication technologies. Articles focused on moving discussions away from human–machine topics, to explore human–machine–human connections.  Continuing on from this, Kenneth O’Doyle introduces the issue which presents papers exploring the psychological side of a wide variety of new media applications: human isolation and connection, addiction, terrorism, self-revelation, e-satisfaction, education, innovation, and the effects of encounters with the anthropocene, or the “built environment.”

Contributions include an examination of internet commerce and the concept of “e-satisfaction”. Chen, Rodgers and He challenge the way most psychologists and marketing experts measure people’s satisfaction with their Web site experiences. They call for closer collaboration between psychology and marketing to find measures that better reflect the cognitive and affective processes through which people arrive at overall satisfaction. Gurak and Antonijevic look at identity formation and social connection through blogs and other social media. They argue that blogs are blurring the boundaries between the public and the private self, why are more and more people choosing to share their private thoughts and feelings with total strangers? Yusf Islan and Kenneth O’Doyle’s paper examines the potential benefits of cell phone “short message service” (SMS) to the rural villages of Bangladesh and other developing nations. They argue that cell phones are helping to bridge the digital divide in developing countries around the world, with SMS offering synchronous and asynchronous interactive communication in situations where previously there was no communication at all.

Full-text access to this issue (Vol 52:1) is available to current staff, students and faculty via Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Retailing research

The August issue of the Journal of business research is a special issue presenting selected papers from the 8th SMA Retailing Research Symposium which took place in 2005. One of the themes that ran through the conference was the growing realisation that traditional retailing principles and theories often have analogies to virtual shopping. For example Chebat and Babin who open up the special issue, make the point that often physical “way-finding” principles are very similar to the click-stream analyses of paths indicating how a consumer eventually ends up at a place where he/she buys or exits the virtual store.  Mounting evidence is showing that existing theories and practices can be applied to both reality and virtuality. 

The six featured papers span a wide range of retail and marketing topics and include:

• An examination of behavioural and emotional responses to on-line store atmospherics and how these vary across cultural value systems.
• A study of the impact of anger and related negative affective states on evaluations and behaviour following firm service failure.
• An exploration of the differential effects of gender and work status characteristics on the relationship between shopping mall characteristics (including atmospherics) and consumer shopping centre patronage.
• Discussion on retailers' major ethical decision making constructs
• A look at the technological investments that retail managers must effectively manage in conjunction with supplier partners to reap superior gains
• And finally, assessment of the impact of both positive and negative outcomes when close inter-firm relationships are regulated directly by public policy

The latest issue of the Journal of Business Research (Vol. 61:8) can be found in the journals collection located in the library basement.

Alternatively, London Business School students, faculty and staff can access this journal via Science Direct which can be found on the A-Z list of library database (via Portal)

Credit risk

The latest issue of the Journal of fixed income is a special issue on credit risk. The six articles presented were selected from the proceedings of the 2008 Midwest Finance Association conference held in Texas earlier this year. Contributions include an article from Tarashev and Shu on correlated default risk by comparing correlations in single-name CDS with index CDS and find a substantial time-varying correlation risk premium. Next, Kunisch and Uhrig-Homburg provide a new approach to modeling dependent defaults in a portfolio.  Frank Xiaoling Zhang examines the credit market and default risk premium in credit default swap prices in the case of Argentine default. While Huang and Zhang in their paper provide empirical evidence of an upward-sloping credit spread curve for investment grade and high yield bonds for both zero-coupon and coupon bonds.  Ambrose, Cai, and Helwege investigate insurance company sales of bonds that were downgraded to junk in order to document the extent of forced selling of fallen angels.  Finally, Nimmanunta,  Chiarawongse & Tirapat provide an alternative framework to price Collateralized Debt Obligations (CDOs) based on a special case of Levy distribution called a Meixner distribution.

The latest issue of the Journal of fixed income (Vol. 18:1) can be found in the journals collection located in the library basement.

The next bubble? the future of Web 2.0

The July/August issue of Technology review is a special issue on the future of Web 2.0. In the beginning the majority of web-based businesses were created by venture capitalists, consultants and entrepreneurs from Silicon Valley - all of which were chiefly concerned with using the Web to improving existing markets for their products and services. However, as Jason Pontin points out in his introduction to this special feature, too many of these companies were inefficient and tried to get too big too quick and the result was the dot.com crash of 2000, which saw all but the most profitable of these experimental ventures vanish. Since then, Web 2.0, with its emphasis on collaboration and communication, has spurred on an entire generation of young people to use the internet as its dominant medium for socializing, so what’s next?

This special issue brings together a collection of articles which explore some of the prominent issues concerned with the future of the Web including: how social networks can create revenue; why the ownership of personal data on Web 2.0 sites is so fraught an issue; how the Internet can support the ever-growing rich media that people are sharing. The Review also identifies ten promising Web 2.0 start-ups; visit the offices of the micro-blogging service Twitter; and ask some of the founders of the Web and its contemporary innovators to tell us: “What will be the future of the Web?”

The latest issue of Technology review can be found in the journals collection located in the library basement. Alternatively, London Business School students, faculty, staff and alumni can access this journal via Business Source Complete which can be found on the A-Z list of library database (via Portal)

 

Recruitment marketing

The June issue of People management comes with their annual guide to the latest trends in the recruitment marketing sector. The supplement includes the results of the CIPD Recruitment Marketing Awards. This year saw Claire’s Accessories and its agency ThirtyThree winning the Grand Prix award for their “Boa selector” campaign. Although the winners used the traditional print medium, a variety of media was included to get their recruitment message across - from poster campaigns and recruitment brochures to on-campus installations and viral marketing on YouTube. This year’s awards also saw heavy use of online channels; indeed developments such as Facebook, YouTube, Second Life and increasingly sophisticated intranets and microsites have created new and exciting possibilities for the recruitment industry. In this year’s digital category, online banners, interactive games, viral films and virtual environments were all included, with websites retaining their own category. The winner of the innovation award was an ad incorporated into an online Xbox game, highlighting the new ideas that technology is making possible.

The CIPD award results plus selected articles from this supplement are available from the magazine’s website.

Alternatively the latest edition of People Management can be found in the journals collection located in the library basement

Creativity, innovation and entrepreneurship in R&D management

The latest issue of R&D management is one of two special issues emerging from the R&D Management Conference held in Taiwan in 2006 (the other special issue is in the Journal of creativity and innovation management (Vol.17:1).  The conference focused on ways to stimulate creativity, innovation and entrepreneurship in R&D management and in the conduct and performance of R&D activities. It addressed the need for new approaches and practices in management, education and academic research. The sub-themes of the conference covered: creativity education and innovation culture; educating and nurturing creative and entrepreneurial R&D workers; linking creativity and innovation to R&D and business performance; business incubation and venturing; research and technology commercialisation. The papers presented in the R&D management special issue focus on the following sub-themes: (1) linking creativity and innovation to R&D/business performance, (2) business incubation and venturing, and (3) research and technology commercialization.

This issue of R&D management (Vol.38:3) can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Challenging the purpose of business schools

Howard Thomas, Dean and Professor of Strategic Management at Warwick Business School opens this special issue of the Journal of management development which focuses on the future of business schools. Despite the fact that the current business school model has been extremely successful, recent years have seen an increasing amount of literature questioning the roles and purposes of business schools.  These recent criticisms prompted Michael Hay of London Business School and Eric Cornuel to specify the theme “Challenging the purpose of business schools” for the EFMD Deans and Directors Conference in 2007. The content presented in this special issue have largely been selected from papers and presentations made at that conference. Michael Hay, as conference Chair, argues that “put at its simplest, the purpose of a business school is to create value through three types of value, namely, academic value, through research and its dissemination; personal value through their teaching and public and social value in the form of knowledgeable and skilled graduates and through the way in which they engage in the societies in which they are based”. Overall these essays are offered to stimulate and open up debate about the future development of business schools and their curricula. The next decade is sure to present many challenges to business schools as they seek to re-define their purpose, visions and strategies to promote success for their schools.

The special issue of the Journal of management development (Vol.27:4) is available to current London Business School students, faculty, staff and alumni from Emerald Management Xtra which can be found on the A-Z list of library database (via Portal)

To prosper, organizational psychology should. . .

In this special issue of the Journal of organizational behavior the guest editor, Jerald Greenberg invited experts to discuss what they believed needed to be done to enhance and further develop the field of organizational psychology. The papers published here are expanded, revised and updated versions of papers presented at a symposium at the 2007 meeting of the Society for Industrial and Organizational Psychology (SIOP) entitled, ‘‘To prosper, organizational psychology should. . ..’’

The articles featured in this issue where chosen to cover four distint areas, which Greenberg argues are important disciplinary issues that must to be examined: (a) the field’s ethics and underlying values, (b) the connection between scholarship and application, (c) the methodological limitations of empirical research, and (d) the need for a more global orientation to the field. The special issue ends with commentary by Lyman Porter on what these papers suggest about the present status of the field and offers opinions on where the field appears to be and where it should be going.

This issue of Journal of organizational behavior (vol. 29:4) can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Strategic management in Latin America

The June issue of the Journal of business research (vol.61:6) is a special issue on strategic management in Latin America. Despite a young and growing population (more than half of which are under 25), economic growth in Latin American countries has been slow and highly volatile. As Donoso & Crittenden discuss in their introduction to the special issue, Latin America has experienced repeated cycles of prosperity, stagnation and negative growth during the twentieth century.  For this reason, they go on to make the point that Latin American scholars need to focus their research on economic and management-related subjects. To encourage greater academic scholarship in these areas the Second International Strategic Management Conference in Latin America was held at Pontificia Universidad Católica de Chile in January of last year. The general purpose of the conference was to encourage discussion of the current state of strategic management practice and scholarship in Latin America. All of the 15 papers published in this issue were presented at the Conference. Nine of these papers address corporate and business-level issues in Latin American business management. Six papers explore functional strategy issues and two papers study marketing-related issues.

The issue of the Journal of business research can be found in the journals collection located in the library basement.

Alternatively, current Staff, students and faculty can access this electronically from Elsevier Science Direct (A-Z list of library databases via the Portal).

 

Future-oriented technology analysis as a driver of strategy and policy

This special issue features seven papers taken from the Second International Seminar on Future- Oriented Technology Analysis (FTA), organized by the Institute for Prospective Technological Studies (IPTS), one of the seven scientific institutes of the European Commission's Joint Research Centre (JRC).  The acronym FTA refers to strategic foresight, forecasting and technology assessment.  The central emphasis of the conference was the delivery of concrete and valued policy outcomes and impacts from FTA activities. Each paper selected emphasises a number of important elements of the foresight process whether being implemented at national or institutional level and whether in the public or private sector. Common features include the development and/or realignment of networks, intelligence gathering, strategic vision, agenda-setting, and priority-setting. Contributions were selected by the editors to reflect a range of diverse but practical situations, most of which have been neglected in the previous literature on foresight and other future-oriented approaches applied to decision-making.

This issue of Technology analysis & strategic management (Vol: 20:3) can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Multi-level approaches to leadership

The latest issue of the Leadership quarterly (Vol.19:2) is a special issue on multilevel approached to leadership. Building on the last such special issue published more than a decade ago and a recent review article by Yammarino et al, the articles featured in this issue incorporate various views of leaders, followers and their linkages, as well as offering multilevel conceptual and methodological approaches to leadership. Contributions include: an examination of the development of a multidimensional measure and a multi-level assessment of servant leadership; a study of multi-level influences on the emergence and performance of charismatic, ideological and pragmatic leadership; and analysis of multi-level implications of framing leadership perceptions as a dynamic process.

The latest issue of the Leadership quarterly can be found in the journals collection located in the library basement.

Alternatively, current staff, students & faculty of London Business School Library can access this journal from Elsevier Science Direct, which can be found on the A-Z list of library databases.

Picture from Creative Commons: Flickr: Infinity Rain

M&A activity in Central & Eatern Europe

The May issue of Acquisitions monthly features a special supplement on M&A activity in Central and Eastern Europe (CEE). With M&A activity continuing to thrive, Justin Pugsley reports on how convergence with the west has created some unique opportunities for investors. There is an interview with Mark Mobius, emerging markets guru and executive chairman of Templeton Asset management about the increasing potential M&A activity. Robert Venes looks at fundraising activities, what exactly is attracting institutional investors to this region? Christopher Spink focuses on the construction sector in which is continuing to grow and attract acquirers hunting for consolidation opportunities. There is also a report of the Czech utility giants CEZ and their attempts at expansion.  Dominant state ownership of energy assets in the region and increasingly intense competition for assets that do come into the market are proving difficult barriers for the company to overcome.

The latest edition of Acquisitions monthly can be found in the journals collection located in the library basement.

Social neuroscience and intergroup behavior

This special issue of Group processes & inter-group relations provides a diverse set of articles addressing questions about intra-group and inter-group processes: How do perceptions of in-group and out-group members differ? How do people perceive status cues? When are out-group members threatening? How does perspective-taking work? What does it feel like to be stigmatized? How do women and men differ in emotional responding? Extensive literature already exists on all of these topics but the contributions in this issue add to this earlier work by presenting a more indepth examination of the underlying intrapsychic processes involved. Taken together, these articles illustrate the versatility of neuroscience methods in providing new insight into the psychology of group life (Prentice & Eberhardt 2008).

The latest issue of Group Processes & Intergroup Relations (Vol.11:2) can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Picture from Creative Commons: Flickr: Patrick Q

Inter-organizational knowledge transfer

Many papers have recently been published in the fields of strategy and international business research that incorporate the role of organizational knowledge as a basis for competitive advantage. Typically such knowledge is normally developed within the firm; however in order to meet the increasing pace of competition it is essential that firms develop their ability to learn from the experiences of others. Thus knowledge transfer has become an important research area within the fields of organizational learning and knowledge management, as there is growing evidence that these processes and knowledge can serve as a competitive advantage to a firm (Easterby-Smith, Lyles & Tsang 2008). The six articles presented in this special issue of the Journal of management studies examine this increasing need for companies to manage processes of inter-organizational knowledge transfer and discusses priorities for future research.

The latest issue of the Journal of management studies (Vol.45:4) can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal

Picture from Creative Common: Flickr: Oneras [what about peace?]

Consumer-focused processes in e-commerce

This special issue of the International Journal of electronic commerce focuses on consumer-focused processes in e-commerce. The quality of these processes can have lasting effects on the relationships between businesses and their customers. Inadequate service levels will lower customer satisfaction and retention and, ultimately, hamper business success. Increasingly customers using these services are dealing directly with information and communication technology (ICT) systems and applications, or ICT-mediated channels rather than face-to-face. This has created new challenges for businesses. Many are now implementing a range of customer-centric, electronic-customer relationship management (e-CRM) systems. However, these systems need to be followed up by the delivery of quality on-line services in order to satisfy and retain customers. The subject of the special issue is derived from the best papers in the three mini-tracks of the 40th Hawaii International Conference on System Sciences (HICSS-40).

The latest issue of the International journal of electronic commerce (Vol. 12:3) can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Animal companions, consumption experiences, and the marketing of pets

The May issue of the Journal of business research is a special issue focusing on the marketing of pets and pet-related products and the emotional bond between consumers and their animal companions. People invest a huge amount of love and attention in caring for their animals which makes this an extremely lucrative business.  This collection of essays, empirical studies, interpretive investigations and other materials, has been put together by the editors in order to highlight some of the leading-edge research on the consumption- and marketing related aspects of animal companionship. The contributions have been organized according to a conceptual scheme, namely a typology of value in the consumption experiences (Holbrook). This has been simplified into four key categories - economic, hedonic, social and altruistic value, all of which encapsulate the main ways in which animals enrich our lives as consumers.

The latest issue of the Journal of business research (Vol.61:5) can be found in the journals collection located in the library basement

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Picture from Creative Commons: Flickr: jackhynes

Ends guide to carbon offsets 2008

With the increasing challenge of climate change, carbon offsetting is likely to become a standard part of doing business. The Ends guide to carbon offsets 2008 is intended to help organisations develop a credible offsetting programme and choose good quality offsets and offset providers. Based on extensive research and a survey of offset providers, Ends introduce the top 30 quality offset providers. Most of the top 30 are based in Europe, with ten located in Britain. Factors behind this geographical concentration include Europe’s support for the Kyoto Protocol and greater familiarity with its Clean Development Mechanism (CDM). Providers specialising in tree planting projects have not been included. The guide also includes a useful introduction to carbon offsetting basics, covering the terminology, the essential ingredients for a credible offsetting strategy, the potential pitfalls and the criticisms that have been levelled against it.

The guide can be found with the April issue of the Ends report, located in the journals collection in the library basement.

Picture from Creative Commons: Flickr: Vu Bui

World business ethics – does east meet west?

The April issue of the Journal of business ethics presents selected papers from the first World business ethics forum held in Hong Kong and Macu in November 2006. The special issue starts off with a paper from the keynote speaker of the Forum and the journal’s own editor-in-chief  Alex C Michalos, who describes how the origins of our present ethical framework can be found in classical Greece. Other contributions featured in this issue include: an examination of the role of stakeholders in accountants reporting practices; a paper providing a new insight into the phenomenon of organizational citizenship behaviour, social exchange theory (Blau, 1964) is used to explain why employees perform OCB; three of the papers focus on some of the unique features of corruption in China that are related to Chinese culture and the special socioeconomic environment of a transitional economy; plus McKinney and Moore analyze the attitudes of United States business professionals toward the issue of international bribery, and in particular, whether or not having a written code of ethics has an effect on these attitudes.

The latest issue of the Journal of business ethics (Vol.79:1-2) can be found in the journals collection located in the library basement

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Broker industry supplement

The latest issue of Post magazine includes a supplement devoted to the broking sector. The supplement starts off with an interview with Kwik Fit services managing director Martin Oliver, who has helped transform KFIS’s working environment and is credited with doubling company turnover. Last year the company won employer of the year award at the National Business Awards for Scotland and continues to be among the top five best companies to work for in Scotland. Other features include: highlights from a Post roundtable on pricing; mystery shopper results from an independent broker placing fleet business in order to assess insurers’ current stance on accepting business; a look at the state of broker start-ups and the support they are likely to receive from insurers and networks; plus the future of private equity buys into the broker market, are they drying up?

The latest issue of Post magazine can be found on the magazine stand located on the first floor of the library.

Recent advances in measuring and managing market risk

The latest issue of The European journal of finance is a special issue covering recent advances in measuring and managing market risk. The issue presents a compilation of some of the papers presented at the Deloitte conferences on risk management research in the financial industry. Best paper award was presented to Pirotte and Vaessen who examine residual value risk in the European leasing industry.  The other contributions include: Michael Koetter study of the stability of efficiency rankings among German universal banks between 1993 and 2004;  Smith and Tambakis who examine changing persistence in US Treasury on/off spreads under weighted-symmetric estimation; Anderluh  and Borovkova’s paper prices European style options on commodities and commodity futures using a new potential function approach; and finally, Jasper Anderluh paper develops a Monte Carlo Simulation method to price Parisian options.

The latest issue of The European journal of finance can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

Picture from Creative Commons: Flickr: Bah Humbug

Guide to recruitment consultancies 2008

The April issue of People management includes the magazine’s annual guide to the latest trends in the UK recruitment consultancy industry. Joy Persaud starts the supplement off with an analysis of the market. Against a background of economic uncertainty what does the next 12 months have in store for the sector?   With the latest results of the National Online Recruitment Audience Survey (NORAS) showing that three-quarters of jobseekers have applied for a job online, Vivienne Riddoch examines the use of web technologies for recruitment.  From online job boards to chat-rooms and from web-based consultancies to virtual recruitment fairs, removing face-to-face costs such as those of registration, testing and office overheads, is proving to be a real money-saver. Also featured in the supplement is an article looking at talent retention. Sarah-Jane North argues that simply throwing money at high-flyers is no strategy for retaining them. The key to keeping talented people is to invest in factors that drive them to achieve.  All the features in this supplement are available from the magazine’s website.

Alternatively, the latest issue of People management can be found in the journals collection located in the library basement.

Results of the NORAS survey can be downloaded for free from the website (pre-registration is required)

Offshoring of service and knowledge work

The latest issue of the Journal of operations management (vol. 26:2) is devoted to the offshoring of service and knowledge work.  Broadly defined, service and knowledge offshoring can be described as the process of moving service and knowledge work from a home country to an offshore location. The common approaches to offshoring include:  captive (company-owned) processing centres; third-party providers (outsourcing); and joint ventures (build, operate, and transfer).  The thirteen papers included in this issue have been selected to highlight the operational implications of the current trends in offshoring. The papers fall into three broad categories covering strategic and organizational issues, global and knowledge supply-chain issues, and tactical issues. It is hoped that this special issue will provide researchers with an opportunity to explore offshoring from a variety of different disciplinary and interdisciplinary perspectives using approaches ranging from the development of conceptual models to more rigorous analytical and empirical modelling.  This should provide OM researchers with a more focused research agenda for the future and ultimately a better understanding how those engaged in the practice of service and knowledge offshoring can achieve greater value.

The latest issue of the Journal of Operations Management can be found in the journal collections located in the library basement.

Alternatively, current students, faculty and staff can access this journal from Science direct, which can be found on the A-Z list of library databases via Portal.

 

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2008 Franz Edelman Awards

The Jan-Feb issue of Interfaces is devoted to the finalists of the 36th annual Franz Edelman Award for achievement in operations research and the management sciences. The purpose of the competition is to give recognition to outstanding examples of OR/MS practice. Finalists for this years competition are drawn from a diverse group of entries including transportation logistics, supply chain management, military, marketing and health care applications. The common theme in these entries is not only the high-impact practical models that they have created, but also the way in which these finalists have made OR modeling and analysis part of their organizations strategic thinking and operational practice. First place was awarded to Lee & Zaider for their pioneering work in using OR to develop optimization modeling and computational techniques for real-time (intraoperative) treatment of prostate cancer.

The latest issue of Interfaces can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

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Call centre management

Over the last two decades, call centres have become the preferred method for most large businesses to communicate with their customers. The February issue of Management science is a special issue focusing on the management of call centres.  The twelve articles presented in this issue cover workforce management, including forecasting and staff scheduling, as well as forms of training and outsourcing. Milner & Olsen present an interesting paper on the use of service-level agreements in call centres, arguing that sometimes these targets can be counterintuitive, as firms maximize performance by providing poor customer service to particular types of calls.  Soyer & Tarimcilar look at the problem of quantifying, over time, the effects of marketing campaigns on call centres. Campaigns can dramatically alter demand patterns for sales-orientated call centres, yet there appears to be little or no literature on this impact. Jouini, Dallery & Nait-Abdallah provide an analysis of a French telecom provider who are using small independent teams, each with their own customers, rather than one large pool. Although this decrease in scale does result in a loss of efficiency, this has been far outweighed by staff motivation and retention benefits.

The February issue of Management Science can be found in the journals collection located in the library basement.

Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access to this journal.

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Corporate responsibility and trust

The Jan-Mar issue of Business ethics: a European review includes a selection of articles on the subject of corporate social responsibility and trust. The papers were selected from the Fifth Annual Colloquium of EABIS (European Academy of Business in Society) held in September 2006. The focus of the Colloquium was on the strategic value of CSR, in particular the continuing debate on CSR as simply an add-on initiative, which does not affect the current way of life and thinking of companies, or whether it should be considered an innovative approach to management based on a systemic stakeholder view of the firm.

Amongst the contributions: Pivato, Misani & Tencati examine the impact of corporate social responsibility on consumer trust; Ortiz Martinez & Crowther analyse corporate social disclosure policies and the influence that the lack of transparency can have both on the level of trust which stakeholders place in the management of the firm and on the efficacy of the communication tools adopted; and Perrini & Minoja’s investigation on the roots of the socially responsible behaviour developed by a family-owned company.

This issue of Business ethics: a European review (Vol.17:1) can be found in the journal collection located in the library basement. Alternatively, current staff, students and faculty can use Article Finder (available via Portal) to find out which of our databases provides full-text access.

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Cash managment

The March issue of the Treasurer includes the second edition of The Treasurer’s cash management supplement. With the continuing affects of the credit crunch, Graham Buck and Jennifer Carruth examine the problems of late payments for companies of all sizes. Axel-Peter Ohse from Deutsche Bank looks at the financial supply chain management and its potential for significant cost savings. The supplement also includes articles on the key elements for selecting the right system, how to make certain that your system stays secure and what policies and procedures should be in place to fight fraud.

The latest issue of the Treasurer can be found in the journals collection located in the library basement.

 

Old boy’s survey 2008

The latest issue of Accountancy magazine includes the results of their 6th annual Old boy’s survey. This year’s survey finds two-thirds of financial directors at FTSE 100 companies have previously worked for one of the big four accountancy firms (PwC, Deloitte, KPMG & E&Y). This further raises concerns over the ongoing debate around auditor choice.  Not only do the ‘Big four’s’ alumni dominate finance positions in the FTSE 100, the numbers of ‘matches’ between alumni and their auditors has hit 22, a rise from 19 in last year’s survey. The survey also highlights the growing trend for finance directors to be first in line for promotion to chief executive due to their close involvement in company strategy.

The latest issue of Accountancy magazine can be found in the journal collection located in the library basement.

Voluntary carbon 2008

 The latest edition of Environmental finance features a special report on the voluntary carbon market. At present, the market is still comparatively small but as both individuals and corporations become more and more concerned about climate change, so the market is experiencing rapid expansion. This report focuses on the following areas:

• Why companies are turning to carbon offsets
• The efforts to introduce standardisation
• How the US market is set to evolve
• Carbon offset supply and demand
• Legal risks in contracting in the voluntary carbon markets

The report also includes a worldwide directory of the leading carbon offset providers.

The latest issue of Environmental finance can be found on the magazine stand located on the first floor of the library.

Bound by stereotypes?

The leading article in the latest issue of Business strategy review (Vol.19:1) examines how many  organizations still continue to make sweeping assumptions about their female employees. Elisabeth Kelan, Research Fellow at the Lehman Brothers Centre for Women in Business, examines the impact of gender stereotyping in organizations. Treating male and female workers as mutually exclusive groups can not only impede careers, it can also affect a company’s ability to innovate. 

The latest issue of BSR can be found in the journals collection located in the library basement.

Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

Picture from Creative Commons: Flickr: Patrick Q

Marketing week interactive

Online advertising is booming, accounting for 15% of overall advertising. Last year it grew more than 41% year on year and Group M predict that, by the end of this year the internet will account for 24.8% of UK ad spend, that’s only 26% behind television. This week Marketing week magazine includes a supplement examining recent trends and developments in the online environment. It also provides an overview of how developments are affecting brands and their relationships with consumers. As internet users grow more sophisticated in their behaviour, advertisers and ad agencies will need to respond with equal sophistication.

The latest issue of Marketing week can be found on the magazine stand located on the first floor of the library.

From philosophical thinking to psychological empiricism

The January and March issues of Perspectives on psychological science are dedicated to the influence of philosophy on the development of psychology. The authors of these articles were requested to (a) identify an important, broad topic in their area of expertise; (b) trace historically the foundations of this topic to philosophers (and, if needed, to thinkers in other fields such as sociology, politics, or economics); (c) cover briefly how knowledge on this topic progressed to the present; (d) provide an overview of psychology's contribution by explaining how psychology has framed ideas about this topic and how empirical research has provided answers; and (e) identify new questions for this topic and highlight how psychological research is likely to shape them new questions. The 17 articles included in these issues cover a range of diverse topics such as infant perception, the unconscious mind, language, persuasion, self-esteem, ideology, happiness, schizophrenia, free will, affect and cognition, love, heuristics, self-enhancement, wisdom and war and peace. It is also hoped that the special issue will promote theory and intellectual origins; the relation between theory and current or future empirical efforts;and, above all, enable the different branches of psychology to work together to provide answers to the big questions.

The January issue of Perspectives on psychological science can be found in the journals collection located in the library basement. Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

 

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Gender, emotions and work

Despite feminist challenges to the idea that rationality is a predominately male characteristic and emotionality, predominately female, gendered job segregation continues to exist. Women still typically occupy positions as nurturers and carers (such as nurses, teachers, secretaries and social workers) and service workers (such as clerical, cleaners, retail assistants, and personnel roles). These jobs are typically poorly paid and hold little economic or social status.  This feminization of work continues despite legislation on equal pay for equal work. This fact shows that the discourse on gender still has a long way to go in challenging institutionalized practices that continue to undervalue the contribution of women to work and organization.

The latest issue of Gender, work and organization presents a series of articles selected from a stream on Gender and Emotion at the 4th Gender, Work and Organization International interdisciplinary conference at Keele University in June 2005. The articles focus on the relationships between gender and the emotions at work in organizational life.

The latest issue of Gender, Work and organization can be found in the journals collection located in the library basement. Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

 

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Private equity analyst: 2007 review & 2008 outlook

Every year the editors from Dow Jones publications Private equity analyst, VentureWire and LBO Wire get together to look back at the previous years performance of the private equity industry and predict how much the industry will raise in the forthcoming year. The annual supplement also provides an outlook on the overall economic environment, fund raising, LP, the exit environment and private equity in emerging markets.

The review & outlook supplement can be found on the magazine stand located on the first floor of the library.

Industrial Research Institute’s R&D trends forecast for 2008

The Jan-Feb issue of Research-technology management includes the results of the 24th IRI (Industrial Research Institute) trends forecast for the US for 2008. According to the IRI, total company R&D expenditure is forecast to have robust growth, with 38% of the companies forecasting a 5% or greater increase. However, unlike last year, it appears that this level of expenditure growth is increasing faster than sales growth. In 2008, companies are continuing to support open innovation as shown in the forecasts for significant increases in the use of outside resources.

The latest issue of Research-technology management can be found in the journals collection located in the library basement. Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

 

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Call centres, CRM and cows: why modern service marketing is not like cattle farming

Market Leader, Winter 2007, Issue 39, pp.33-37

Tim Ambler, Senior Fellow in Marketing at the School, discusses the paradox that although technological advances should help marketers to communicate with their customers more effectively, in many cases its use can leave customers feeling alienated. The use of call centres is a good example. Whilst there is no argument that the use of scripts and phone technology reduces costs "treating your own staff like battery hens means that they will treat customers like battery hens".  The problem lies with a managerial approach to customers known as 'cattle-farming'. Want to read more?

Online access to Market leader, the quarterly journal of the Marketing Society is available to staff, students & faculty of London Business School via the WARC database (on the A-Z list of library databases via Portal)

 

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Word of mouth – a new advertising discipline

Consumer surveys show that individuals are likely to base their buying preferences on word of mouth (WOM) rather than on the more formal channels of promotion. For this reason

WOM advertising is proving to be a highly valuable tool for advertisers.

 

As well as helping consumers to make purchasing decisions, it encourages consumers to try out new brands and provides a measure of just how effective advertising campaigns are. The latest issue of the Journal of advertising research (Vol 47:4) is a special issue exploring word of mouth advertising.

 

Featured articles include:

• Reconsidering models of influence: the relationship between consumer social networks and word-of-mouth effectiveness
• Word-of-mouth research: principles and applications
• Visibility versus surprise: which drives the greatest discussion of super bowl advertisements?
• The origin and impact of CPG new-product buzz: emerging trends and implications
• Finding the “missing link”: advertising’s impact on word of mouth, web searches and site visits
• Word of mouth on the web: the impact of web 2.0 on consumer purchase decisions
• Unleashing the power of word of mouth: creating brand advocacy to drive growth

The Journal of advertising research can be found in the journal collection located in the library basement. Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

 

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Harvard business review special HBS centennial issue

 The January issue of HBR is dedicated to the subjects of leadership and strategy. Contributions include a case study from Howard H. Stevenson about the best career choices for those that want to make a difference. There are  two interviews, one with Linda A. Hill on who our future leaders are likely to be and the other with Bruce Wasserstein offering good advice to CEOs. Articles include:

• Cynthia A. Montgomery on putting leadership back into strategy;
• an updated and revised version of Michael E. Porter’s classic article "five forces", published 29 years ago;
• discussion on how management systems can impede innovation from Clayton M. Christensen, Stephen P. Kaufman, and Willy C. Shih;
• advice on mastering the management system from Robert S. Kaplan and David P. Norton;
• Rosabeth Moss Kanter examines multinationals that are currently transforming themselves and putting their values at the forefront of strategy;

• Thomas J. DeLong, John J. Gabarro, and Robert J. Lees describe the changing role and importance of mentoring

The latest issue of HBR can be found at the library desk. Alternatively, current students, faculty, staff and alumni can access this journal from Business source complete (on the A-Z list of library databases via Portal).

McKinsey - top articles of 2007

McKinsey - top articles of 2007

Our most widely read articles over the past year tended to focus on business strategy including ruminations on how planning gets done, who gets to decide, and what can mess things up. There was also great interest in articles on technology (including software as a service and Web 2.0) and on the crafting of simple marketing messages.

Read these articles now in case you missed them in 2007.

1. STRATEGY | How to improve strategic planning
It can be a frustrating exercise, but there are ways to increase its value. (Premium)

2. ORGANIZATION | Building the civilized workplace
Nasty people don't just make others feel miserable; they create economic problems for their companies.

3. MARKETING | How businesses are using Web 2.0: A McKinsey Global Survey
By and large, executives are satisfied with their previous investments in Internet technology, and most are investing in trends that promote automation and networking online.

4. GOVERNANCE | The CEO's role in leading transformation
The CEO helps a transformation succeed by communicating its significance, modeling the desired changes, building a strong top team, and getting personally involved. (Premium)

5. STRATEGY | The halo effect, and other managerial delusions
Companies cannot achieve superior and lasting business performance simply by following a specific set of steps.

6. CORPORATE FINANCE | The new metrics of corporate performance: Profit per employee
Most measurements of performance are geared to the needs of 20th-century manufacturing companies. Times have changed. Metrics must change as well. (Premium)

7. STRATEGY | Investing in sustainability: An interview with Al Gore and David Blood
The former vice president and his partner in an investment-management firm argue that sustainability investing is essential to creating long-term shareholder value.

8. HIGH TECH | Delivering software as a service
A new delivery method is shaking the software industry's foundations. Traditional vendors should take heed.

9. GOVERNANCE | Crafting a message that sticks: An interview with Chip Heath
The key to effective communication: make it simple, make it concrete, and make it surprising.

10. MARKETING | How companies are marketing online: A McKinsey Global Survey
A survey of marketers from around the world shows where online tools are most important, how they're being used, and on which ones companies plan to spend more.

London Business staff students and Faculty - Mckinsey Quarterly is available full text in:

Business Source Complete -  available on and off campus via Portal

END

Price of biofuels

The latest issue of Technology review includes an article on the economics of biofuel production. David Rotman examines the argument that corn ethanol is not only inefficient to produce but is also a long way of from  replacing traditional forms of transportation fuels. There are now more than a hundred biofuel factories (with  another 74 underway) in the US Midwest which are set to produce 6.4 billion gallons of ethanol this year. Only 18 months ago these factories were producing high-priced ethanol from low-priced corn, today ethanol producers are struggling. As the price of a bushel of corn rose to record highs last year, ethanol prices have plummeted as the market for the alternative fuel has became saturated.  As if that wasn’t enough the boom in ethanol production has started to drive up the price of food. At a time when the need for alternatives to ­petroleum-based fuel is becoming urgent, the article asks the question - do we really have any alternative to biofuels?  Want to read more? The full-text of the article is available from the magazine’s website (pre-registration is required)

Alternatively, the latest issue of Technology review can be found in the journals collection located in the library basement.

 

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Women in the service sector

The autumn issue of Business history review examines women’s participation in the service industries including wholesaling, retailing, food, clothing, cleaning and washing, personal care, leisure and tourism. The essays, international in scope, explore the relationship of gender to the ‘service industries’, seeking to understand the reasons for the substantial numbers of women working in these sectors. The contributions originate from a specially convened panel presented at the European Business History Association’s 2004 annual conference in Barcelona.

This issue of Business history review (Vol. 81:3) can be found in the journal collection located in the library basement. Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

Journal of business ethics - Ethical issues in the biotechnology industry

The biotechnology industry has received growing public attention over the past decade, promising a revolution in health-care, agriculture and other industrial processes. Debates around ethics in the field of biotechnology tend to focus on moral aspects and public policies, ignoring the role and responsibilities that companies have in  developing and marketing various biotechnologies. Yet the companies that make up this industry face a range of unique and complex ethical choices. This special issue seeks to redress this imbalance by focusing on the business context and corporate decision making of companies functioning in this field. Edited by Chris MacDonald, Associate Professor (Tenured) in the Philosophy Department at Saint Mary's University (Halifax, Canada), this special issue includes eight articles covering the whole biotech spectrum, from agriculture to human-health biotech.

This issue of the Journal of business ethics (Vol. 77:1, Jan 2008) can be found in the journal collection located in the library basement. Alternatively, use Article Finder (available via Portal) to find out which of our databases provides full-text online access.

 

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Environmental finance magazine market survey

The December-January issue of Environmental finance includes the results of its 8th annual market survey.   Almost 2,000 companies were asked to nominate the best dealers, brokers and service providers in the world's main environmental markets.  This proved to be a very good year for TFS Energy who won all the best broker categories in the weather risk markets, best UK broker in the renewable energy certificate markets and best broker in the EU Emissions Trading Scheme. The full results of the survey are available in the print issue of the magazine.

The latest edition of Environmental finance can be found on the magazine stand located on the first floor of the library.

Year in marketing 2007

This week’s Marketing magazine presents a year in marketing - a complete overview of the industry for 2007. Reviewing the biggest marketing moments, the best-performing adverts, the best selling brands, and presenting agency league tables and the top 100 advertisers and online advertisers.

The latest edition of Marketing can be found on the magazine stand located on the first floor of the library