Extract from Executive Summary
In terms of the number of Internet banking users, Key Note estimates that there were 45.1 million bank accounts registered to use Internet banking in 2010, up from 28.2 million in 2006. This rise shows how this part of the market is growing rapidly and banks need to be prepared for this figure to continue to rise, as Key Note has forecast that there will be 59.8 million bank accounts registered to use Internet banking in 2015.
Telephone banking is a market that is in slight decline. In 2009, the number of telephone banking users fell for the first time since its launch in 1989 and Key Note has forecast a small loss of accounts using telephone banking in 2010. This decline is forecasted to continue into the future. Mobile banking will become much more accessible in the UK in 2011.
This Key Note report is available to current London Business staff, students and faculty from Key Note Online which can be found on the A-Z list of library databases within Portal.